Customer Support Team Leader

What You'll Be Doing

• Lead, coach, and develop a high-performing support team
• Drive performance against KPIs, SLAs, and customer satisfaction targets
• Act as the escalation point for complex customer issues and complaints
• Ensure excellent service across phone, email, and digital channels
• Oversee technical support queries and coordinate with engineers and service partners
• Monitor and improve service delivery, including NPS and retention rates
• Produce regular performance reports and insights
• Support sales activity including order processing and lead development
• Build strong relationships with internal teams (Sales, Ops, Credit Control, Product)
• Use customer insights to drive continuous improvement

What We're Looking For

• 4+ years' experience in a customer service environment
• Proven experience leading or supervising a sup...