Job Description

Position: Customer Support Team Leader (Supply Chain)

Location: Dudley, West Midlands

Job Type: Permanent / Onsite

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!

Role and Responsibilities –

In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams’ overall tasks and workload.

Other responsibilities include:

  • Mentor and train the Customer Service team to meet expected service standards
  • Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
  • Analyse processes within the Service team and look to perform CI activities
  • Manage a dedicated portfolio of customers in the UK region

Experience or Qualifications –

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