Customer Support Team Leader

About The Opportunity

• Lead and develop a team of Customer Support Advisors in a busy contact centre.
• Drive high-quality service and positive outcomes for customers across New Zealand.
• Monitor team performance, call data and service levels to identify areas for improvement.
• Manage complex customer escalations and support Advisors through challenging situations.
• Contribute to wider projects and continuous improvement initiatives across the centre.

What You’ll Bring

• Proven experience leading a successful team within a contact centre or similar environment.
• Strong coaching, performance management and people development capability.
• Confidence managing complex customer issues and supporting staff through difficult calls.
• A customer-focused approach with strong communication and relationship-building skills.
• The ability to use performance data to improve servic...