Job Description
The Customer Support Team Leader is responsible for the day-to-day management and objectives of an individual squad (approx. 8 - 10 team members).
You must be data centric, motivating and contribute, alongside other Team Leads to build a cross collaborative and skilled team with focus on customer service excellence, alignment to relevant KPI’s and learning and development.
The Customer Support Team Lead will be responsible for improvements in skills, governance, quality and day to day alignment of team members to achieve objectives.
The role will be working within UK business hours and applicants must be willing to work full time.
Sheffield– hybrid, 2 office days per week.
Salary: £40,000-£50,000 (DOE) per annum plus pension, & excellent benefits package
Job type: Permanent, full-time
Key Responsibilities:
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