Customer Support Team Lead

We are opening a position for a Team Lead in our Operations Department at WOW 24-7.
This role is key to ensuring exceptional service delivery, strong team performance, and seamless client communication.
The Team Lead will oversee daily operations of multiple shared or dedicated projects, monitor KPIs, drive process improvement, and coach agents to achieve excellence in quality, productivity, and compliance.

The role requires a proactive, data-driven leader who combines analytical thinking, people management, and client-facing communication skills

Requirements:

• Minimum 1+ year of experience as a Team Lead, Supervisor, or QA/SME in a BPO or customer service environment.
• Strong knowledge of operational KPIs (SLA, AHT, FRT, QA, utilization, etc.).
• Excellent leadership, communication, and conflict management skills.
• Experience managing remote and multicultural teams.
• Strong analytical skills and proficiency in Excel/Goog...