Customer Support Team Lead

Overview

Would you like to help build a modern Customer Support operation from the ground up? At Rauda AI we’re looking for a Customer Support Team Lead who is passionate about people, operations, and delivering exceptional customer experiences.

This is not a traditional “supervisor” role. We’re looking for someone hands-on, proactive , and excited to help shape and scale a growing Customer Support operation within a fast-paced BPO and contact center environment. You’ll lead a small but impactful team, improve processes, drive performance, solve problems, and help us create a customer-centric culture from day one.

If you enjoy ownership, building structure, coaching people, and making things better every day — we’d love to meet you!

What You’ll Do

• Lead From the Front : Lead, coach, and support a small team of Customer Support Specialists while actively participating in day-to-day customer inte...