Customer Support

Fully Remote Set-Up
Part-Time Role
Can work under PST Timezone

Profile Requirements:

• Mon to Fri: 9:30am to 2:30pm PST (USA)
• Minimum 3 years proven experience in customer support or client-facing roles.
• Experience using Shopify
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Strong problem-solving abilities and the capacity to remain calm and professional under pressure.
• Empathy and patience when dealing with client inquiries and concerns.
• Experience with Georgias (preferred)

Core responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Act as an advocate for clients within the organization, ensuring t...