Job Description
Job Title
Customer Support - Travel Expense
Job Title
Customer Support – Travel Expense Advocate
Position Summary
In this job you will:
The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident resolution and service request management, within the committed SLAs.
Main Responsibilities
Operational Support:
Provide support regarding Cytric Expense through our case logging tool
Provide accurate incident resolution within the established Service Level Agreements (SLA)
Review incoming case quality and handle escalations through case...
Customer Support - Travel Expense
Job Title
Customer Support – Travel Expense Advocate
Position Summary
In this job you will:
The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident resolution and service request management, within the committed SLAs.
Main Responsibilities
Operational Support:
Provide support regarding Cytric Expense through our case logging tool
Provide accurate incident resolution within the established Service Level Agreements (SLA)
Review incoming case quality and handle escalations through case...
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