Customer Support

Job Title

Job Title:

Customer Support – Travel Expense Advocate

In this job you will:

Position Summary:

The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident resolution and service request management, within the committed SLAs.

Main Responsibilities:

Operational Support:

• Provide support regarding Cytric Expense through our case logging tool

• Provide accurate incident resolution within the established Se...