Job Description
Responsibilities
-They lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.
-Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.
-Develop and implement customer service process improvements, ensuring all customer inquiries are handled promptly and effectively.
-Handle escalated customer issues and complaints, investigating and resolving them promptly to achieve customer satisfaction.
-Collaborate with other departments, such as sales, product development, and operations, to address customer needs and concerns, and to ensure smooth coordination and communication.
-Maintain accurate records and documentation of customer interactions, inquiries, complaints, and resolutions,
-Stay updated on industry trends and best practices in customer service, sharing insights and implementing inno...
-They lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.
-Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.
-Develop and implement customer service process improvements, ensuring all customer inquiries are handled promptly and effectively.
-Handle escalated customer issues and complaints, investigating and resolving them promptly to achieve customer satisfaction.
-Collaborate with other departments, such as sales, product development, and operations, to address customer needs and concerns, and to ensure smooth coordination and communication.
-Maintain accurate records and documentation of customer interactions, inquiries, complaints, and resolutions,
-Stay updated on industry trends and best practices in customer service, sharing insights and implementing inno...
Ready to Apply?
Take the next step in your AI career. Submit your application to Global Foods SAL today.
Submit Application