Customer Support Specialist (With Sign-On Bonus)

Overview

We are seeking a Customer Support Specialist to join our team in Cagayan de Oro Misamis Oriental. This full-time role will have you providing exceptional customer service and technical support to our clients, helping them resolve any issues they may encounter. You will be a key part of our Information & Communication Technology team, working to ensure our customers have a positive experience with our products and services.

Responsibilities

• Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
• Providing clear and concise explanations to help customers understand and resolve problems
• Documenting customer interactions and resolutions in our case management system
• Escalating more complex issues to the appropriate team or department
• Suggesting improvements to our customer support processes and procedures
• Maintaining a high level of product knowledge t...