Job Description
Join MacLean Engineering as a Customer Support Specialist and play a key role in customer engagement. This full-time position emphasizes product assistance, technical support, and relationship management.
In your position as Customer Support Specialist, you will be the liaison between MacLean and its customers, focusing on Aftermarket Sales and Technical Services. Your daily tasks will include preparing sales quotes, managing orders, and following up on outstanding quotations. You'll also track key performance indicators to help the team continually enhance customer experience and services.
Key Responsibilities:
• Address customer inquiries promptly in a professional manner
• Assist customers with product information and enhance sales through upselling
• Process reliable sales quotes and orders in MRP
• Compile and report KPI data to improve services
• Engage in team initiatives for safety and process improvements
Requirements:
• At least three years in a rel...
In your position as Customer Support Specialist, you will be the liaison between MacLean and its customers, focusing on Aftermarket Sales and Technical Services. Your daily tasks will include preparing sales quotes, managing orders, and following up on outstanding quotations. You'll also track key performance indicators to help the team continually enhance customer experience and services.
Key Responsibilities:
• Address customer inquiries promptly in a professional manner
• Assist customers with product information and enhance sales through upselling
• Process reliable sales quotes and orders in MRP
• Compile and report KPI data to improve services
• Engage in team initiatives for safety and process improvements
Requirements:
• At least three years in a rel...
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