Job Description

What You Will Do

  • Single point of contact for all enquiries regarding various payment services in Switzerland (e.g. eBill, direct debit, QR invoices, debit and mobile services, etc.)

  • Competent and high-quality troubleshooting by telephone and ticketing tool (JIRA Service Desk) in all national languages. Coordination with other support levels as well as internal and external stakeholders

  • Ongoing maintenance of contact databases

  • Cross-functional collaboration with IT, product management, sales, etc. for the continuous development of our products

  • Knowledge of the product portfolio and ongoing updating of knowledge about existing and planned services in order to provide competent, friendly and efficient advice to our partners

    • What You Bring 

  • You have completed basic technical training (or comparable training), preferably in IT, and have a strong technical understanding; basic knowledge of payment...

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