Customer Support Specialist

Opportunity Snapshot

Join Pixieset as a Customer Support Specialist and play a key role in empowering over 1.5 million photographers worldwide. Customer success is at the heart of everything we do, and as our community grows, so does our commitment to delivering exceptional support.

Through comprehensive training, you'll become a product expert, providing timely, thoughtful assistance with product questions, troubleshooting, and guidance. You'll leverage modern tools and technology — including AI-assisted workflows — to work efficiently while maintaining the high-quality, personalized support our community expects. You'll thrive in this role as an empathetic communicator, strong critical thinker, and proactive problem-solver who can quickly assess situations and recommend the best next steps.

Collaboration is essential — you'll work closely with teammates to continuously improve the customer experienc...