Customer Support Specialist

STAN is the first A.I. assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America’s largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.

We’re hiring a dedicated Customer Support Specialist to own frontline customer support and help us scale by standing up a world-class customer experience and support function. You’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate customer success manager, and generating and acting on ideas to improve our customer experience and support processes and tools.

This role is ideal for someone who’s tech and AI‑savvy and customer‑obsessed. The goal is sim...