Customer Support Specialist

handles calls, chats and emails

identify and assess customers' needs to achieve satisfaction

build sustainable relationships and trust with customer accounts through open and interactive communication

provide accurate, valid and complete information by using the right methods and tools

meet sales targets and call handling quotas

handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolutions

keep records of customer interactions, process customer accounts and file documents

follow communication procedures, guidelines and policies

take the extra mile to engage customers

willing to work on a graveyard shift

proven customer support experience gained in an international account

track record of over-achieving qu...