Customer Support Specialist

Gonmisol, Barcelona | SuanNutra Group

At Gonmisol, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.

This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and Logistics teams.

Your main responsibilities:

• Act as the main point of contact for customers regarding orders, deliveries, documentation and operational inquiries.
• Support the Sales team by ensuring accurate and timely order management and customer follow-up.
• Enter and manage commercial orders in the ERP system.
• Track offers, opportunities and pending orders in the CRM system.
• Prepare, send and follow up on technical and commercial documentation (CoAs, specifications, SDS, etc.).
• Coordinate order follow-up with Purchasing, Quality, Operations and Logistics teams.
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