Job Description
We're Hiring: Customer Support Specialist
Location:
Remote (Singapore)
Employment Type:
Full-Time
Level:
Entry-Level / Junior
We're looking for a
friendly and solutions-oriented Customer Support Specialist
to provide excellent support and ensure a positive experience for our customers. This role is ideal for early-career professionals who enjoy helping people, solving problems, and working in a collaborative, remote-first environment.
Key Responsibilities
- Respond to customer inquiries via
email, chat, or phone
in a timely and professional manner - Troubleshoot issues and provide
clear, accurate solutions - Escalate complex cases to relevant teams when needed
- Maintain detailed records of interactions and resolutions
- Identify recurring issues and share feedback to improve products and processes
- Contribute to help center articles and support documentation
Ready to Apply?
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