Customer Support Specialist (POS)

Overview

Provide technical support for HungerRush Point of Sale to ensure the stable operation of customer hardware and software products. This includes troubleshooting, configuring, maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC hardware, software, and communication links. This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills.

Responsibilities

• Provide first class Technical Support over the phone
• Identify, analyze, and correct technical and software issues
• Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
• Ensure customers issues are dealt with in a timely fashion
• Ensure that customer satisfaction is maintained
• Maintain an available status to provide quick response times for customer calls
• Work closely with other departments to provide prom...