Customer Support Specialist

At Finsolutia, we're looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform.

As part of our A-team, you'll be the key contact person for our clients, guiding them through onboarding, sharing best practices, helping them unlock the full potential of our solution and report trouble tickets.

Ready to come aboard?

We are committed to nurturing talent, fostering a vibrant company culture, and improving the mortgage journey for companies, organizations and consumers across Europe.

Your Role in This Journey

• Customer Support: Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner.
• Issue Troubleshooting: Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed.
• Platform ...