Customer Support Specialist

Customer Service Representative (Ecommerce)

Part-Time – $500/month

We are hiring a serious Customer Service operator for a fast-growing e-commerce brand.

This is not entry-level script support.

We need someone who can think, solve, and take ownership.

⸻

Compensation

* $500/month (part-time)

* Performance-based bonus potential

* Growth opportunity inside scaling brand

⸻

Key Responsibilities

* Handle email & ticket support

* Resolve shipping, order, and product issues

* Turn complaints into positive outcomes

* Identify upsell / retention opportunities

* Maintain fast response times

⸻

KPIs (You Will Be Measured On)

* Response time

* Resolution time

* Customer satisfaction

* Refund reduction

* Upsell / save rate

⸻

Who You Are

* Strong written English

* Calm under pressure

* Detail-oriented