Job Description

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

Work Type: Remote

Time Zone: U.S. Pacific Time

Job Responsibilities:

  • Manage customer email communication (order status, documentation, updates)
  • Enter customer orders in QuickBooks/ ERP
  • Prepare export documents, packing lists, certificates, and shipping documents
  • Coordinate with freight forwarders
  • Prepare weekly reports

Requirements

  • 3+ years in manufacturing customer service or order processing
  • Experience with QuickBooks or ERP systems
  • Experience handling international shipments preferred
  • Excellent written English
  • Required Traits
  • Extremely detail-oriented
  • Proactive follow-up mentality
  • Organized and process-driven
  • Comfortable working in fa...

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