Customer Support Specialist

Noxlumyn is on the lookout for a
Customer Support Specialist

Location:

Remote

Timings:

Monday to Friday | International Timings | Night Shift

About the Role:

We are looking for a proactive and resourceful Customer Support Specialist to be the frontline of customer experience across multiple brands. In this role, you will support patients throughout their telehealth consultation journey, handling inquiries across multiple communication channels while managing essential operational systems.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities across different products, and knows when to resolve issues independently versus when to escalate them.

Responsibilities:

Multi-Channel Customer Communication

• Respond to customer inquiries via
  live chat, phone, email, and SMS

across multiple brands.
- Guide customers through the consultation and certification proce...