Job Description
Job Description
As the Customer Support Specialist, you will play a pivotal role in the success of our customers. You will assist customers with product inquiries, comments, and concerns, and help troubleshoot, provide tutorial assistance, and escalate internally when additional assistance is needed. You will also capture support processes, FAQ’s, and create help center documentation. In addition, you will strive to reach department goals and initiatives that are set as a team to help grow and scale the company while providing responsive customer support. To be successful in this role, you should be an excellent communicator who can earn our customers’ trust, be well organized, and be a self-starter.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive considerati...
As the Customer Support Specialist, you will play a pivotal role in the success of our customers. You will assist customers with product inquiries, comments, and concerns, and help troubleshoot, provide tutorial assistance, and escalate internally when additional assistance is needed. You will also capture support processes, FAQ’s, and create help center documentation. In addition, you will strive to reach department goals and initiatives that are set as a team to help grow and scale the company while providing responsive customer support. To be successful in this role, you should be an excellent communicator who can earn our customers’ trust, be well organized, and be a self-starter.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive considerati...
Ready to Apply?
Take the next step in your AI career. Submit your application to Insight Global today.
Submit Application