Job Description
Hiring Customer Support Specialist Karachi Remote
About the Client:
Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.
About Job
We’re looking for a Customer Support Specialist who is fluent in English (both written and spoken) and has a solid understanding of digital marketing and advertising platforms. The ideal candidate is proactive, dependable, and capable of delivering quick, accurate responses to customers. You’ll be responsible for handling customer queries, creating and tracking JIRA tickets for technical issues, and coordinating with developers and product teams to ensure timely resolutions.
Key Responsibilities
- Provide prompt and professional support to customers through chat, email, and virtual meetings.
- Respond quickly to customer issues; timely communication i...
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