Job Description

Job Title: Customer Support Specialist Location: Mexico City Company: Umbrella BPO & Client Companies   Overview: As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.

  •   Key Responsibilities: 1.


    Customer Support: Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie.


    Zendesk.


    Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.

  • 2.


    Technical Troubleshooting: Diagnose and resolve technical issues related to BPO processes and systems.


    Collaborate with internal teams to escalate and resolve complex technical problems.

  • 3.


    Process Improvement: Identify opportunities for process improvement and efficiency in customer support procedures.


    Work closely with team me...

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