Job Description

Customer Support Specialist

Department: Customer Service and Experience

Employment Type: Full Time

Location: Philippines


Description

To be added

Key Responsibilities

  • Responding to phone calls, emails, and chat messages. 
  • Quickly and efficiently resolving customer issues. 
  • Processing returns, exchanges, and customer complaints. 
  • Keeping records of each interaction with customers. 
  • Updating customer information in the CRM system. 
  • Collecting and forwarding customer feedback to relevant departments. 
  • Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

  • Excellent oral and written communication skills for both  Filipino (Tagalog) and English languages. 
  • Ability to conduct dialogue politely and professionally. 
  • Ability to work with large volumes of information.
  • Attention to detail a...

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