Customer Support Specialist

 Location: Remote - Malaysia

Employment Type: 1-Year Contract (Potential to Convert to Full-Time Based on Performance)

About HitPay:

HitPay is a fast-growing full-stack payments infrastructure platform designed to empower small and medium-sized businesses (SMBs) across APAC. Headquartered in Singapore, we provide seamless online, in-person, and B2B payment solutions, enabling businesses to scale efficiently. Backed by leading global investors, including Y Combinator and Tiger Global, HitPay is licensed in multiple APAC jurisdictions and continues to drive innovation in real-time payments and local payment methods.

We are looking for a Customer Support Specialist to provide day time shift support during Southeast Asia (SEA) hours. This role will be Monday-Friday with occasional weekend support.. This is a 1-year contract role with the potential to convert to full-time based on performance.

Key Responsibilities:

• Provide real-time custome...