Customer Support Specialist

Customer Support Specialist
On-site | BGC, Taguig – Manila Office
About EviSmart
EviSmart is reimagining the future of dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, our mission is to make dental care smarter, faster, and better — and we're achieving it through powerful technology that connects dentists, labs, and manufacturers worldwide.

But world-class technology is only as strong as the people who support it — and that's where you come in.

What You'll Do
Customer Support & Issue Resolution

• Serve as the primary point of contact for customer support via email, phone, and chat.
• Troubleshoot technical and product issues, guiding users through platform features with clarity and confidence.
• Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
• Deliver fast, accurate, and empathetic support to resolve custome...