Job Description
Salary: P30,000 to P40,000 (Monthly Package)
Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
What will you do?
This role would then support the Customer Support Team Leader as part of the AWS Connect and Corp CRM program to assist with developing SOPs for the team, undertaking UAT (for new functionality releases) and assist in identifying process gaps with the new design.
Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our Australian-based users, on the CRM platform we build, run and support in-house. You will be providing support to our customers via inbound calls, managing Help Desk tickets, outbound calls when necessary, and via Chat.
What are we looking for?
Skills Required
Experience in Contact Centres eg. handling calls, chats and tickets. Ideally has used both AWS Connect (for calls & chats) and SalesForce (for chats & tickets) systems.
Minimum 2 years of cust...
Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
What will you do?
This role would then support the Customer Support Team Leader as part of the AWS Connect and Corp CRM program to assist with developing SOPs for the team, undertaking UAT (for new functionality releases) and assist in identifying process gaps with the new design.
Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our Australian-based users, on the CRM platform we build, run and support in-house. You will be providing support to our customers via inbound calls, managing Help Desk tickets, outbound calls when necessary, and via Chat.
What are we looking for?
Skills Required
Experience in Contact Centres eg. handling calls, chats and tickets. Ideally has used both AWS Connect (for calls & chats) and SalesForce (for chats & tickets) systems.
Minimum 2 years of cust...
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