Customer Support Specialist

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

You will provide high-quality video and live technical chat support while delivering onboarding and training that ensures customers realize meaningful value within their first 90 days. You’ll help drive adoption, mitigate churn risk, and contribute to scalable support operations as Karbon continues to grow globally. This role combines reactive supp...