Customer Support Specialist

We are seeking a Customer Support Specialist to join our team in Cagayan de Oro Misamis Oriental. This full-time role will have you providing exceptional customer service and technical support to our clients, helping them resolve any issues they may encounter. You will be a key part of our Information & Communication Technology team, working to ensure our customers have a positive experience with our products and services.

What you'll be doing

1. Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
2. Providing clear and concise explanations to help customers understand and resolve problems
3. Documenting customer interactions and resolutions in our case management system
4. Escalating more complex issues to the appropriate team or department
5. Suggesting improvements to our customer support processes and procedures
6. Maintaining a high level of product knowledge to best assist our customers ...