Customer Support Specialist

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting and data entry.

Essential Job Functions

• Customer Support:
  • Respond promptly to customer inquiries via the helpdesk system.
  • Provide information and support to customers regarding Taster Validation Schemes.
  • Ensure excellent customer satisfaction through effective communication and issue resolution.
• Systems Support:
  • Handle systems-related requests and issues related to our browser-based system.
  • Troubleshoot and resolve technical problems efficiently.
  • Collaborate with the IT team to escalate and resolve complex issues.
• Scheme Assistance:
  • Assist customers in...