Job Description
Company: MIDAS
Location: Bedian Road Lahore
Employment Type: Full-time
About the Company
Founded in 2005, MIDAS is a Pakistani home appliances brand known for reliable performance and customer-focused solutions. With a growing range of products and an expanding customer base, MIDAS is committed to delivering quality products and responsive after-sales support.
Role Overview
MIDAS is looking to hire a Customer Support Specialist responsible for handling all customer complaint calls, inquiries, and service-related communication. This role plays a critical part in ensuring customer satisfaction and maintaining MIDAS's service standards.
Key Responsibilities
Receive and handle customer complaint calls in a professional manner
Respond to product, warranty, and service-related inquiries
Coordinate with internal teams (service, warehouse, technical) for issue resolution
Maintain accurate records of customer complaints and follow-ups
Ensure timely resolution...
Location: Bedian Road Lahore
Employment Type: Full-time
About the Company
Founded in 2005, MIDAS is a Pakistani home appliances brand known for reliable performance and customer-focused solutions. With a growing range of products and an expanding customer base, MIDAS is committed to delivering quality products and responsive after-sales support.
Role Overview
MIDAS is looking to hire a Customer Support Specialist responsible for handling all customer complaint calls, inquiries, and service-related communication. This role plays a critical part in ensuring customer satisfaction and maintaining MIDAS's service standards.
Key Responsibilities
Receive and handle customer complaint calls in a professional manner
Respond to product, warranty, and service-related inquiries
Coordinate with internal teams (service, warehouse, technical) for issue resolution
Maintain accurate records of customer complaints and follow-ups
Ensure timely resolution...
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