Job Description
We are seeking a proactive and detail-oriented Customer Support Representative to join our team. This person will be responsible for managing client interactions, understanding their issues, and communicating effectively with our tech team. The ideal candidate will have excellent communication skills, strong management abilities, and a solid grasp of Excel and Word to maintain records and provide timely updates.
Responsibilities:
Handle inbound and outbound calls with clients to understand their concerns and issues.
Gather all relevant information from clients to identify the root cause of the problems.
Communicate client issues and requests clearly and efficiently to the tech team.
Follow up with clients to ensure satisfaction and provide updates on issue resolution.
Maintain client records, track support requests, and ensure all data is up to date in the system.
Prepare and maintain reports on client issues, resolutions, and progress.
Collaborate with the tech...
Responsibilities:
Handle inbound and outbound calls with clients to understand their concerns and issues.
Gather all relevant information from clients to identify the root cause of the problems.
Communicate client issues and requests clearly and efficiently to the tech team.
Follow up with clients to ensure satisfaction and provide updates on issue resolution.
Maintain client records, track support requests, and ensure all data is up to date in the system.
Prepare and maintain reports on client issues, resolutions, and progress.
Collaborate with the tech...
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