Job Description
About the Role
We are looking for a proactive and customer-focused Customer Support Specialist with hands-on experience in Short-Term Rental (STR) operations. The ideal candidate will manage guest communications, resolve issues quickly, coordinate with field teams, and ensure an exceptional guest experience across platforms such as Airbnb, Vrbo, and
Key Responsibilities
Handle guest inquiries, complaints, and requests across STR platforms (Airbnb, Vrbo, , etc.).
Manage reservations, booking modifications, cancellations, and payment-related queries.
Coordinate with housekeeping, maintenance, and on-ground teams to resolve issues promptly.
Monitor upcoming check-ins, check-outs, and ensure smooth guest transitions.
Respond to guest messages within platform response-time requirements.
Handle escalations professionally and provide timely solutions.
Update and maintain property information, listings, pricing, and availability (as needed).
Prepare daily reports...
We are looking for a proactive and customer-focused Customer Support Specialist with hands-on experience in Short-Term Rental (STR) operations. The ideal candidate will manage guest communications, resolve issues quickly, coordinate with field teams, and ensure an exceptional guest experience across platforms such as Airbnb, Vrbo, and
Key Responsibilities
Handle guest inquiries, complaints, and requests across STR platforms (Airbnb, Vrbo, , etc.).
Manage reservations, booking modifications, cancellations, and payment-related queries.
Coordinate with housekeeping, maintenance, and on-ground teams to resolve issues promptly.
Monitor upcoming check-ins, check-outs, and ensure smooth guest transitions.
Respond to guest messages within platform response-time requirements.
Handle escalations professionally and provide timely solutions.
Update and maintain property information, listings, pricing, and availability (as needed).
Prepare daily reports...
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