Job Description
Customer Support Specialist Location: Angamaly, Kerala Experience: 2–4 Years Qualification: Bachelor's Degree in Business Administration, Commerce, or related field.
Role Summary
The Customer Support Specialist will be responsible for managing customer orders, coordinating order fulfilment, addressing customer enquiries, and ensuring a seamless customer experience by working closely with Sales, Production, Warehouse, Logistics, and Finance teams.
Key Responsibilities
Process and coordinate customer orders from receipt to delivery.
Communicate order status, dispatch schedules, and delivery updates to customers.
Handle customer enquiries, complaints, and service requests promptly.
Coordinate with Sales, Production, Warehouse, Logistics, and Finance to ensure timely order fulfilment.
Monitor order progress and resolve delivery or service-related issues.
Maintain customer records, order documentation, and service reports.
Prepare customer support...
Role Summary
The Customer Support Specialist will be responsible for managing customer orders, coordinating order fulfilment, addressing customer enquiries, and ensuring a seamless customer experience by working closely with Sales, Production, Warehouse, Logistics, and Finance teams.
Key Responsibilities
Process and coordinate customer orders from receipt to delivery.
Communicate order status, dispatch schedules, and delivery updates to customers.
Handle customer enquiries, complaints, and service requests promptly.
Coordinate with Sales, Production, Warehouse, Logistics, and Finance to ensure timely order fulfilment.
Monitor order progress and resolve delivery or service-related issues.
Maintain customer records, order documentation, and service reports.
Prepare customer support...
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