Job Description
Propstar Technologies is seeking a proactive and customer-focused Customer Support Specialist to join our Karachi team. This role is ideal for individuals who are confident communicating with international clients and enjoy working in a fast-paced environment.
You will be responsible for delivering a seamless customer experience by managing inquiries, resolving concerns, and maintaining strong client relationships.
Key Responsibilities:
Manage inbound and outbound communication with international clients
Respond to inquiries via phone, email, and live chat
Resolve complaints professionally and efficiently
Provide accurate information about company services
Maintain and update records in CRM systems
Follow up to ensure complete issue resolution
Coordinate with internal teams when required
Meet service quality and performance targets
Requirements:
Excellent spoken and written English
Previous customer service or call center experience preferred
S...
You will be responsible for delivering a seamless customer experience by managing inquiries, resolving concerns, and maintaining strong client relationships.
Key Responsibilities:
Manage inbound and outbound communication with international clients
Respond to inquiries via phone, email, and live chat
Resolve complaints professionally and efficiently
Provide accurate information about company services
Maintain and update records in CRM systems
Follow up to ensure complete issue resolution
Coordinate with internal teams when required
Meet service quality and performance targets
Requirements:
Excellent spoken and written English
Previous customer service or call center experience preferred
S...
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