Customer Support Specialist I

Responsibilities:

1. Perform time-sensitive, front-line, customer- and carrier-facing tracking
   • Be the subject matter expert on tracking, check-calls, carrier connectivity, and in-transit carrier operations
   • Provide top-tier carrier and customer service
   • Support fast-paced account operations
2. Process improvement
   • Communicate with and provide feedback to improve on or create tracking processes
3. Other responsibilities as assigned

Minimum Requirements:

1. Bachelor’s degree complete – or – bachelor’s degree in progress and 1+ year of experience with customer interaction and communication – or – 2+ years of experience with customer interaction and communication
2. Excellent English language skills – verbal and written