Customer Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

This position assists the managers with the management of daily activities over a group of representatives handling customer service/sales inquires and issues via the telephone and/or e-mail. Provides direction and guidance for Customer Services Center Representatives. Handles escalated and unresolved calls and resolves issues on the most difficult customer questions and on unusual and exception items. Monitors work...