Job Description

At Webfleet we are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team of 12 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

  • Provide product information and effective technical and administration support through multiple channels (phone and email).
  • Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
  • Proactively manage customer expectations.
  • Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
  • Liaise with peers as well as cross‑departmentally to provide complete and thoroughly researched answers for the customers.

Who are you? <...

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