Customer Support Specialist

We're Hiring: Customer Support Specialist (Remote | Brasil-based)

We are looking for a Customer Support Specialist to join our growing international team. This is a fully remote position, ideal for candidates based in Brasil who are fluent in both English and Spanish. Shift-based schedule (including weekends if required)

About the Role

As a Customer Support Specialist, you will manage customer communication across multiple channels, ensuring a smooth and high-quality experience for our clients.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, email, and phone
• Handle calls, messages, and support tickets in a timely and professional manner
• Provide accurate information about services, pricing, and processes
• Manage and update customer records in internal systems
• Coordinate with internal teams to resolve customer issues
• Assist clients with b...