Customer Support Specialist (Claremont)

A leading technology company in the hospitality industry is seeking a Customer Support Specialist to join their team.

Key Responsibilities:

• Provide customer support via email and telephone.

• Assist clients with account, booking, and platform-related queries.

• Troubleshoot issues and provide effective solutions.

• Escalate complex queries where necessary.

• Maintain accurate customer records and follow up on outstanding matters.

• Work closely with internal teams to ensure excellent customer service.

Requirements:

• Minimum 2 years' experience in customer support, hospitality, or a client-facing role.

• Strong written and verbal communication skills.

• Professional and confident telephone manner.

• Excellent organisational and problem-solving abilities.