Customer Support Specialist

Role: Customer Support Specialist - Remote - MexicoLocation: REMOTE ACROSS MEXICO Term: Full-time permanent. Type: Remote Rate: Salary (300,000-330,000 Mexican Pesos) Job Description Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting. Key Responsibilities: Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues Use internal systems and decision-support tools to research questions and provide accurate resolutions Clearly expla...