Job Description

Customer Support Specialist

CellGate - Gold Key Support Team


Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.


Essential Requirements:

  • Strong customer service background
  • Technical aptitude and willingness to learn
  • Salesforce experience preferred


Key Responsibilities:

  • Guide customers through product activation and implementation
  • Manage customer data and cases in Salesforce
  • Provide support and troubleshooting
  • Maintain detailed customer accounts and documentation


Skills & Qualifications:

  • Professional phone and email communication skills
  • Strong problem-solving abilities
  • Detail-oriented with excellent time management
  • Basic software proficiency
  • Abil...

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