Customer Support Specialist

Customer Support Specialist

Join to apply for the Customer Support Specialist role at Clio .

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking Customer Support Specialists to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.

What we’re looking for

• Handling inbound support requests by phone (majority of interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients.
• Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively.
• Serving as a trusted advisor; providing solutions and coa...