Customer Support Specialist

Job description

Customer Service Activities

• Clarify and take Loan Set bookings.
• Enter consignment set cases and replenish consignment sets.
• Invoice loan set and consignment operations including problem solving.
• Carry out customer order entry and maintenance
• Liase with couriers regarding tracking and other aspects of carrier distribution services.
• Facilitate repair and repair loaner system.
• Review and process credits
• Process internal orders as required.
• Monitor and action daily and weekly reports regarding matters including backorder lists, replenishment lists and status reports.
• Ensure all monthly responsibilities are completed during the month.
• Ensure correct authorization is obtained wit...