Customer Support Specialist

Hello All, Greetings from ZettaMine!!! Job Description – Italian technical Service Desk Location: Bengaluru Experience Required: 3–5 Years (Immediate Joiners) Proficient in handling both English and Italian Service Desk calls, with strong troubleshooting skills across Windows OS issues, Active Directory (user access, password, group management), SAP printers, VPN and network connectivity, email/M365 support, L1 end‑user troubleshooting, and ServiceNow, complemented by effective incident management and professional call‑handling procedures. Role: Technical Support – Technical Service Desk Required Communication Skills English and Italian Role Overview The ideal candidate must have hands-on experience resolving technical issues via phone, chat, and email in a service desk environment. Key Responsibilities – L1 Technical Support Handle all inbound calls, chats, and emails for the Service Desk. Manage tickets where L1 engineers require assistance. Handle basic L1 queries from end users. Co...