Customer Support Specialist

As a Customer Support Specialist you play a crucial role in ensuring our clients have a seamless and positive experience with our product. You will be responsible for addressing customer operational inquiries solving issues escalating them where appropriate while seeking exceptional customer satisfaction.

Responsibilities

• Responding to customer inquiries via CRM system (Jira)
• Providing operational support according to their inquiries and concerns.
• Collaborating with the rest of the teams to escalate and resolve advanced technical issues.
• Develop a deep understanding of the companys products and services. Be able to articulate product features benefits and usage effectively to assist customers.
• Identifying and escalating emerging customer concerns or trends to improve the product and customer experience.
• Communicate clearly and professionally with customers ensuring a positive experience. Use active listenin...