Customer Support Specialist

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.

• Provide night shift online and phone-based technical support focusing on xTools laser cutting and engraving products to customers from the US and Europe.
• Answer customer inquiries, log issues accurately, and provide timely solutions.
• Follow up on customer feedback to ensure issues are fully resolved.
• Maintain good relationships with customers to enhance customer satisfaction.
• Gather and share customer feedback to improve products and processes.
• Contribute to the achievement of team service level goals and KPIs.
• Bachelors degree or higher in Science or Engineering fields.
• Fluent spoken and written English with good communication skills.
• Technical backgro...